One of the things I did appreciate when I was in America was the highest level of customer service. Nothing was ever too much for the store assistance and they were never OTT. Unlike the Australian guy in Wild Honey the other day when I had lunch [sliced veal and green sauce, oxtail ossobuco ravioli and vacharin all washed down with a prosecco, clementine and Campari cocktail FYI.] He started to talk to me in posh Double Bay speak “What have WE got planned for the weekend? Are WE doing anything nice?” Urgh drove me insane. He ended up telling me about how he had been “Washing his smalls” on Tuesday…
So back to the customer service. This week I got some new glasses. Well I got two pairs cause I couldn’t decide. I went to this place called Spex In The City on Shorts Gardens in Covent Garden kind of on a whim – but also cause they had a fireplace in there which looked nice. I want to tell the whole world that not only am I so happy that I DO NOT look like I went to Specsavers any more, but I received some of the best customer service I have had in London for a long long time.
Gillian Caplan [FBDO] is the optician at Spex In The City. Horrible website, brilliant independent optician with loads of choice and stuff you don’t see everywhere else. I went in and said that I like wearing glasses and I don’t mind looking like a nerd and that I like things that are quite severe and cartoon character like. Then for as long as I wanted, Gillian was making me try on everything in the shop having a good laugh at all the stuff she thought would fit the description, and of course would be the right shape for my eyes and the prescription. I now know what exactly what my prescription means and all the measurements that go into it.
This is the first pair I got – a Japanese brand called Yellow Plus. I like them cause they look like German lesbian glasses from the 70’s and they look vintage but they weren’t perched on the nose of some woman with a moustache when she carked it [Dead people's clothes yes, but not on my face.] They will look great with satiny evening dresses, fancy hair-dos and pretty things.
These are French and made by Bruno Chaussignand. The Cardinal said they made me look like Nana Mouskouri. Personally, I don’t think that is a bad thing. But I think the first pair I chose were more Nana. This glasses are for when I want to pretend I am a Swiss New Media artist or Danish furniture designer and are for wearing with denim and desert boots.
Anyway – whatever ridiculous stories I concoct in my head to get myself dressed in the morning and justify my face – it cannot be argued that Spex In The City is one of the best independent boutiques in London and the best optician I ever went to. I also told Gillian I would recommend her store and service to everyone I know.
If you do ever drop by, tell her hi from me – but I suspect it won’t be long before I am back getting my sunglasses all changed to prescription lenses cause I know the frames will be in good hands.